Frequently Asked Questions

Shipping is calculated at checkout based on the size, weight, and destination of your order. Smaller ceramics and home goods ship at an affordable rate, while large vintage furniture is quoted individually so your piece is packed and delivered safely.

Many are. Our handmade pottery carries the natural variation of the maker's hand, and our vintage furniture and finds are sourced individually — so slight differences in color, glaze, grain, or patina are part of the wabi-sabi character, not flaws. Where a piece is vintage, we note its condition in the description.

We accept returns of unused, undamaged items within 14 days of delivery. Because vintage and one-of-a-kind pieces are sold as described, please review the photos and measurements carefully before ordering — reach out anytime and we'll happily send more detail. Any custom or final-sale items are clearly noted on their product page.

If you need to change or cancel, email us at hello@ivoryshome.com as soon as possible. We'll do our best to update your order before it ships; once a piece is on its way, we'll help you arrange a return instead.

Most of our stoneware is durable for everyday use — hand washing is gentlest, and we recommend avoiding sudden temperature changes. Treat solid wood with occasional natural oil, and keep stone and woven pieces out of prolonged direct moisture to preserve their texture for years to come.

Email us at hello@ivoryshome.com or use our contact page. We're a small, studio-led shop and reply within 1–2 business days, Monday through Friday.

Many are. Our vintage furniture and a number of our pottery and stone pieces are unique or made in tiny batches, so natural variation in color, grain, glaze, and form is expected and celebrated — it's the signature of genuine handmade and reclaimed materials, not a flaw.

For one-of-a-kind and vintage pieces, the photos show the exact item you'll receive. For handmade pottery and stoneware made in small batches, slight differences in glaze tone and texture make each piece its own. If an exact match matters to you, email us and we'll share current photos before you order.

In-stock pieces are carefully packed and dispatched within 2–4 business days. Larger furniture and fragile stone or ceramic items are crated with extra protection, which can add a little time — we'll always email you tracking once it's on the way.

Yes. We ship worldwide from Hong Kong. Delivery windows and any duties or taxes vary by destination; you'll see shipping calculated at checkout, and we're happy to quote freight on heavier furniture before you buy.

If a piece isn't right, contact us within 14 days of delivery and we'll arrange a return or exchange for items in original condition. Because vintage and one-of-a-kind pieces are sold as described — including their natural age and character — please reach out with any questions before purchasing so there are no surprises.

We're sorry — that's rare, but we'll make it right. Email customer@ivoryshome.com within 48 hours of delivery with a few photos of the item and packaging, and we'll organize a replacement, repair, or refund.